Privacy policy

At Bike Stories, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, purchase a membership, subscribe to our newsletter, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with Bike Stories, we may collect information such as:

  • Your name
  • Billing and shipping information
  • Email address
  • Information provided when purchasing a membership or gift membership
  • Order and transaction information
  • Information you provide when subscribing to our newsletter
  • Website usage, device, browser, and technical information
  • Information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary to operate and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders and memberships
  • Deliver Bike Stories mailings and other purchases
  • Send order confirmations and important service updates
  • Manage gift memberships
  • Send newsletters and marketing communications where you have opted in
  • Improve our website, products, and customer experience
  • Understand how visitors use our website
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. Bike Stories does not generally store complete payment card details on its own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand website activity, improve functionality, and measure the effectiveness of our services and marketing.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may send you information about Bike Stories, new stories, memberships, gift memberships, and related updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

6. Sharing Your Information

We may share information with trusted third-party service providers when reasonably necessary to operate our business. These providers may assist with:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting and functionality
  • Email delivery
  • Analytics
  • Advertising and marketing
  • Fraud prevention

We do not sell your personal information simply as a source of revenue.

Third-party providers are responsible for handling information according to their own applicable privacy policies.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

9. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also have the right to withdraw consent for certain uses of your information, such as marketing communications.

10. Children's Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

13. Questions About Privacy

For privacy-related questions or requests, please use the communication method provided by the website or your order/account platform.